Returns and Exchanges Policy

Last updated: 29 January 2026

We are a customer-focused store and aim to make shopping straightforward. If an item was unsuitable or you received a faulty item, we will help resolve the situation as simply as possible.

1. 14-day right of withdrawal

If you purchased online at kama.lt as a consumer, you may withdraw from the sales contract within 14 calendar days of receiving the goods, without giving a reason (Article 6.228¹⁰ of the Lithuanian Civil Code).

The period runs:

  • From the day after you receive the item;
  • If items are delivered separately, from receipt of the last item;
  • If an item is delivered in parts, from receipt of the last part.

2. How do I return an item?

2.1. First, write to us

Before sending an item back, notify us of the return within 14 days of receipt:

  • By email: info@kama.lt
  • By post: Martynas Čirvinskas, Gelvonų g. 49-40, Vilnius, LT-07136

A clear statement that you wish to withdraw from the contract and return the item is sufficient; using the model form is not mandatory.

2.2. Then send the item within 14 days

After notifying us, return the item within 14 days to:

Martynas Čirvinskas
Gelvonų g. 49-40
LT-07136 Vilnius, Lithuania

3. What condition must a returned item be in?

A non-faulty item being returned must be:

  • Unused (not used for its intended purpose);
  • Undamaged, with its functional properties preserved;
  • In a saleable condition, with its original packaging where possible;
  • Complete with all supplied accessories and documents, where provided.

You may inspect the item as you would in a physical store, to establish its nature, characteristics and functioning.

Important: If you have used the item beyond what is necessary to inspect it, you may be liable for its diminished value.

4. Refunds

We will refund all amounts you paid, including standard delivery costs, no later than 14 days after receiving your withdrawal notice.

The refund will use the same payment method you used, unless we expressly agree otherwise.

We may withhold the refund until:

  • We receive the item back, or
  • You provide evidence that it has been sent back, whichever happens first.

Note: If you selected delivery more expensive than standard delivery, the price difference will not be refunded.

5. Who pays return shipping?

  • Change of mind or unsuitable item (a non-faulty return): the buyer pays return shipping.
  • Faulty or defective item, or the wrong item received: we pay return shipping.

Approximate return shipping costs within Lithuania: 2–5 EUR, depending on parcel size and courier.

6. Items excluded from 14-day returns

The 14-day withdrawal right does not apply to certain items (Lithuanian Civil Code, Article 6.228¹⁰(2)), for example:

  • Goods made to the buyer's specifications or personalised;
  • Perishable goods;
  • Sealed hygiene products unsealed after delivery, for example where the hygiene seal is broken;
  • Digital content whose supply began with the buyer's consent and acknowledgement that the withdrawal right would be lost;
  • Other exceptions specified by law.

Phone accessories: Cases, cables, chargers, protective films and similar products can generally be returned within 14 days if undamaged and in saleable condition. Personalised items, such as engraved goods, are excluded from returns except where faulty.

7. Faulty goods (2-year warranty)

If an item is faulty or does not work, you may make a claim within 2 years of receiving it.

You may first choose:

  • A free repair, or
  • Replacement with an equivalent non-faulty item.

If repair or replacement is impossible, disproportionate or not carried out within a reasonable time, you may:

  • Request a price reduction, or
  • Terminate the contract and obtain a refund, provided the defect is not minor.

For defective items, we pay return shipping.

How do I make a claim?

Email info@kama.lt and include:

  • Order number and date;
  • Product name;
  • Description of the defect;
  • Photos, where possible;
  • Your preferred remedy (repair, replacement or another option).

8. Quick comparison: 14 days and the 2-year warranty

14 days

When an item is simply unsuitable; no reason is required. The buyer usually pays return shipping.

2 years

When the item has a defect. We pay return shipping.

9. Returns contact

We respond on business days, within 1–2 business days.